Write a note containing your sincere apology.
A sincere apology does not need a response, nor wants one.
But if you are wrong, your sincere apology for my mistake.
They asked me to convey their sincere apology to you and promised to replace these rollers by new ones.
We, once again, request that the CNN take this issue seriously, take back the vicious remarks immediately and make a sincere apology to the Chinese people.
